EXPERIENCE:

11/2015 - 3/2016

Industry: Real Estate/Property Management

Assistant Property Manager

Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.Determine and certify the eligibility of prospective tenants, following government regulations.Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.Act as liaisons between on-site managers or tenants and owners.Solicit and analyze bids from contractors for repairs, renovations, and maintenance.Confer regularly with community association members to ensure their needs are being met.Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.Prepare and administer contracts for provision of property services such as cleaning, maintenance, and security services.Review rents to ensure that they are in line with rental markets.

12/2013 - 10/2015

Industry: Computer/IT Services

Project Coordinator

Manage project execution to ensure adherence to budget, schedule, and scope.Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.Monitor or track project milestones and deliverables.Confer with project personnel to identify and resolve problems.Submit project deliverables, ensuring adherence to quality standards.Direct or coordinate activities of project personnel.Prepare project status reports by collecting, analyzing, and summarizing information and trends.Identify, review, or select vendors or consultants to meet project needs.

3/1998 - 5/2014

Industry: Real Estate/Property Management

Assistant Property Manager

Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.Determine and certify the eligibility of prospective tenants, following government regulations.Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.Prepare detailed budgets and financial reports for properties.Direct and coordinate the activities of staff and contract personnel and evaluate their performance.Clean common areas, change light bulbs, and make minor property repairs.Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.Review rents to ensure that they are in line with rental markets.Negotiate short- and long-term loans to finance construction and ownership of structures.Analyze information on property values, taxes, zoning, population growth, and traffic volume and patterns to determine if properties should be acquired.Purchase building and maintenance supplies, equipment, or furniture.

2/1993 - 9/2012

Industry: Travel, Transportation and Tourism

Customer Service and Training Specialist

Train operations staff.Conduct departure and arrival briefings.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Refer unresolved customer grievances to designated departments for further investigation.Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.Recommend improvements in service, and procedures to prevent future problems.Resolve customer complaints or answer customers' questions regarding policies and procedures.Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.Recruit, interview, and select employees.Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.Train or instruct employees in job duties or company policies or arrange for training to be provided.Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.Make recommendations to management concerning such issues as staffing decisions or procedural changes.Collaborate with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.Check baggage and cargo and direct passengers to designated locations for loading.Provide boarding or disembarking assistance to passengers needing special assistance.Confer with customers to determine their service requirements and travel preferences.Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.

EDUCATION:

4/2002 - 1/2007

Bachelor's Degree

SKILLS:

Skill Name

Skill Level

LANGUAGES:

Languages

Proficiency Level

AFFILIATIONS:

NAHRO

Member

Project Management Institute

Member

The Computing Technology Industry Association

Member